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Retail Risk – Sydney agenda

MORNING

Please note that timings are subject to changes.

8:30

Registration & networking

9:15

Chair’s opening address

Suzanne Frazer

Regional Security and LP Manager, Amazon

9:35

Presentation:

Surveillance considerations in dynamic threat environments

Michael Grant-Cook

Surveillance Manager, Sydney Opera House

9:55

Presentation:

Balancing retail security with privacy

Carly Kind

Australian Privacy Commissioner

10:10

Title sponsor presentation:

Retail trends and shopper insights 2025/6

Daren Ng


VP & General Manager Asia Pacific
, Sensormatic Solutions

10:30

Networking break: coffee & tea served

11:00

Interview:

Tech-driven strategies: enhancing retail safety and reducing loss

Michael Lamb

US Loss Prevention industry innovator

Craig Greenberg

Chief Commercial Officer, Gatekeeper Systems

11:25

Title Sponsor Presentation:

Homing in on Australia’s biggest ORC offenders

Cameron Blair

General Manager, Retail, MA Services

11:45

round tables

Session 1: 11:45-12:10

Delegates can choose from the following discussions:

Catch up on the latest trends and insights for Retail

Daren Ng
, VP & General Manager Asia Pacific
, Sensormatic Solutions

Surveillance capabilities and strategies to create safe and secure spaces

Michael Grant-Cook, Surveillance Manager, Sydney Opera House

round tables

Session 2: 12:10-12:35

Delegates can choose from the following discussions:

Insights on AP and Safety programs from major US retailers

Michael Lamb (retired), US Loss Prevention industry innovator
Craig Greenberg, Chief Commercial Officer, Gatekeeper Systems

Be part of a nationwide program targeting ORC

Cameron Blair, General Manager, Retail, MA Services

12:35

Lunch

AFTERNOON

13:35

Presentation:

Joining up the dots on Loss Prevention

Ian Pigdon

Head of Internal Audit and Loss Prevention, Country Road Group

13:55

Presentation:

The story of Dynamic Loss Prevention at River Island

Grant Shipway

Senior Operational Risk Manager, River Island

14:20

round tables

Session 3: 14:20-14:45

Delegates can choose from the following discussions:

Implementing  ‘Closed Loop RFID’ stores and a move towards predictive LP

Grant Shipway, Senior Operational Risk Manager, River Island

The evolution of product protection – what’s next? 

Mark Stafford, Sales Director AU/NZ, Checkpoint Systems

14:45

Networking break: coffee & tea served

15:15

Presentation:

Psychosocial safety and the increase in in-store aggression

Alistair Bulmer

National Safety Manager ANZ, EB Games Australia

15:35

round tables

Session 4: 15:35-16:00

Delegates can choose from the following discussions:

Get ready for Digital Product Passports

Steve Schenk, Managing Director and Principal Consultant, Look Inventory Solutions

Open vs. closed systems: which gives you the edge?

Hayden Anderson, Oceania Regional Manager, Network Optix

16:15

Chair’s closing message

Suzanne Frazer

Regional Security and LP Manager, Amazon

Global sponsor

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