Paul Bessant talks to doyen of risk management, Iona Blakeā€¦

Paul Bessant

Founder of Retail Knowledge

Iona Blake

From crisis to care: building a gold standard for the support of victims of retail crime

Champagne Suite & Terrace
Novotel London, West One, Shortlands, London, W6 8DR
27 March 2025

A Group Presentation at the Retail Risk London event.

From high street Boots to football bootsā€¦ all will be revealed

After almost 16 years at Boots UK, and having risen to the position of Security & Incident Manager, where she was inter alia responsible for ā€œkeeping our colleagues, customers, patients, property and cash safe and secure,ā€ Iona made the decision to leave what she knew to take up an even bigger job with the energy giant bp.

One year after joining as UK & Europe Security Manager (Mobility & Convenience), Iona reflects on her first 12 months in post. The cultural and structural challenges of leaving your comfort zone to strike out in new directions. Getting to grips with the huge new remit. And the challenges of determining a new direction and bringing about change for competitive success.

In this fireside chat style interview, Global Top 100 Retail Influencer and Founder of Retail Risk, Paul Bessant, will use all of his interviewer experience, garnered over years as host of the number 1 Retail Risk podcast (now approaching its 200th edition!), to get to the heart of what it takes to move from one big job to an even bigger one and the inevitable challenges that brings.

Paul will tease out Ionaā€™s views on her legacy at Boots, her impact as a female leader in the industry, uncover some fascinating insights into working within the global leader that is bp at a time of unprecedented change for energy providers, as well as delving into Ionaā€™s obsession with Jamie Vardy!

It will be fun. It will be insightfulā€¦ It will be epic! and it will help immensely too!