If you work in retail risk, you can attend this brilliant day of risk management training and thought leadership completely free…
Thanks to our sponsors, this entire event is free. By registering now you will get a free access all areas VIP pass, which also entitles you to free refreshments throughout the day and an excellent lunch that is also provided free of charge.
27 March 2025
Our sponsors pay for this event, so please be sure to engage with them before and during the conference – they have some of the best retail risk management solutions available anywhere in the world. If you miss it, then you miss out! Our events are NEVER available to watch on demand.
And don’t forget to invite as many colleagues from other departments in your business as you can, to help them better understand key issues and allow your business to make better informed decisions. That includes Finance, IT, HR, Logistics and Operations.
To attend this conference you MUST register. We need to make sure that only those people who should be attending do so.
100% Free. Always.
No Sales Pitch. Ever.
What About Lunch?
Our Featured Speakers
We assemble an industry leading speaker roster consisting of presentations from world class experts, many of whom are exclusive to Retail Risk conferences, so you won’t see them anywhere else! You will gain information that is priceless to any retail business, all for free!
Real life retailer case studies mean that you can learn from those who ‘learned the hard way’ so you don’t have to! All activities are held under the Chatham House Rule. The Press is excluded. You can talk openly about challenges in a safe virtual environment
Dan Hardy
Group Marketing Director
Argenbright Security Europe
Using AI to save labour from Crime Based Tasks
Dan Jarvis MBE MP
Minister of State for Security
UK Government
The Government’s approach to tackling retail crime
Ellen Dick
Director of Retail Partnerships, UK & Ireland
Auror
Auror: connecting communities to stop crime
Kelly Harrison
Country Manager
Axon Enterprise UK
Police & local retailers and communities collaborating against Retail crime
Michael Lawrence
Marketing Director
Dahua Technology UK
Electronic security in the retail sector, where next?
Paul Revell
Senior Manager, National Key Accounts
Dahua Technology UK
Electronic security in the retail sector, where next?
The Agenda
Click on the toggles below to view the conference agenda
Main Stage Agenda
Registration
Welcome to Retail Risk London!
Morning tea & coffee served, networking.
8:15 am
Chair's Welcome
Karen Warwick, Global Mobility & Convenience Security Senior Manager, BP
9:15 am
The Governments approach to tackling retail crime – shop theft and violence against staff
Presentation/Q&A: Dan Jarvis MBE MP, Minister of State for Security
9:15 am
Auror: connecting communities to stop crime
Title sponsor video presentation: Ellen Dick, Director of Retail Partnerships UK & Ireland, Auror
Fostering partnerships to prioritise safety…
On the Auror journey for nearly a decade, Ellen has been instrumental in fostering partnerships between retailers and law enforcement to combat crime and prioritise safety.
9:45 am
Chairs’ Opening Address
Karen Warwick, Global Mobility & Convenience Security Senior Manager, BP
We are delighted that Karen has agreed to Chair Retail Risk – London 2025. Karen is the Global Mobility and Convenience Senior Security Manager at BP. Prior to this she worked in the charity sector and was the Programme Manager for the National Autistic Society (NAS). She has served as an Officer in the Royal Air Force and been deployed on operations across the globe. She has an MA in Social Policy & Law and an MSc in European Law.
9:55 am
Total Risk – a New Approach to Retail Risk Management
Panel discussion: Corin Dennison, Andy Wainwright, Louise Coutts, Dave Pardoe
Today risk must be inclusive, relevant to many departments, not just siloed to Loss Prevention…
A panel of retail experts from various fields of retail management will discuss the concept of a total risk approach to managing retail risk ranging from Health and Safety, Business Continuity, to Supply Chain, Loss Prevention and Work-Place Safety.
10:05 am
Networking Break
Morning tea & coffee served, networking.
10:45 am
Will new EU supply chain due diligence expose businesses and their executives to criminal charges?
Presentation: Jamas Hodivala KC
Is the EU serious about criminal culpability for supply chain management?
In this presentation, Jamas Hodivala KC explains a recent Court of Appeal decision confirming that revenue from the sale of goods made using forced labour can amount to money laundering.
11:15 am
Customer violence. Why it happens and what we can do about it
Presentation: Leonie Nicks
A behavioural science perspective on this critical issue…
Customer violence towards retail staff is on the rise. Some would say it is getting out of control.
11:40 am
Using AI to Save Labour From Crime Based Tasks
Title sponsor presentation: Dan Hardy, Group Managing Director, Argenbright Security Europe
Dan reveals some of the sophisticated systems that are helping retailers to get more from less.
12:05 pm
Why focusing on the handlers and resellers of stolen goods is a better way to tackle shop theft…
Presentation: Geoffrey Northcott
Could fight crime more effectively with less resource but better collaboration?
Geoffrey has 35 years of retail security and safety, loss prevention and asset protection experience.
12:35 pm
Lunch & Networking Break
1:00 pm
First party fraud: what can retailers do?
Presentation: Andy Wainwright
Re-education? Retribution? How do we bring customers back into line?
Join two leading experts in retail digital risk to explore new frontiers in tackling ‘friendly’ fraud.
1:30 pm
Are you ready for Martyn’s Law?
Presentation: Adriaan Bosch, Matt Dixon
Join Adriaan and Matt for deep dive into the potential impact of Martyn’s Law on Retail
1:50 pm
Paul Bessant talks to doyen of risk management, Iona Blake…
Fireside chat: Paul Bessant, Iona Blake
From high street Boots to football boots… all will be revealed
After almost 16 years at Boots UK, and having risen to the position of Security & Incident Manager, where she was inter alia responsible for “keeping our colleagues, customers, patients, property and cash safe and secure,” Iona made the decision to leave what she knew to take up an even bigger job with the energy giant bp.
2:10 pm
From crisis to care: building a gold standard for the support of victims of retail crime
Panel discussion: Matt Gilmartin, Iona Blake, Chief Inspector Stewart Codling, Saskia Garner, Michelle Douglas
This panel discussion will bring together perspectives from retail and law enforcement to explore how best to support staff who have been victims of crime in the workplace. By sharing real-world examples and practical strategies, the session aims to inspire collaboration and promote a gold standard of care for retail staff. Together, the discussion seeks to contribute to a safer, more supportive retail environment for everyone.
2:30 pm
Networking Break
Coffee & Tea Served
3:00 pm
What does Converged Protective Security mean for the retail industry?
Presentation: Peter Page, Head of Group Security, Travis Perkins
How can businesses develop their security strategies to mitigate against threats from multiple angles…
In his presentation, Peter will introduce the subject of ‘Converged Protective Security’. The threats we face, and the threat of actors that target us who do not work in a siloed approach and often employ blended, or converged attacks spanning the multi-disciplines of security – Cyber, Personnel, Physical and Technical security.
3:30 pm
Working With Opal'
Panel discussion: Jim Taylor, Paul Street, Peter Page & Simon Payne
A panel discussion exploring how retail and police are getting to grips with organised retail crime
3:40 pm
Chairs’ Closing Message
Karen Warwick, Global Mobility & Convenience Security Senior Manager, BP
4:10 pm
Round Table Agenda
Session 1
Delegates can choose from the following discussions:
AI – Are loss prevention stakeholders getting a seat at the table?
Andy Martin, Business Development Director, Dual Stream
Converged Protective Security
Peter Page, Head of Group Security, Travis Perkins
Tesco’s journey with body-worn video
Oliver Tebbut, Project Manager for Response, Shrinkage & Security, Tesco
11:15 am
Session 2
Delegates can choose from the following discussions:
Electronic Security in the Retail Sector
Paul Revell, Senior Manager, National Key Accounts, Dahua Technology UK
Michael Lawrence, Marketing Director, Dahua Technology UK
Police & Local Retailers and Communities Collaborating Against Retail Crime
Kelly Harrison, Country Manager, Axon Enterprise UK
Criminality in Supply Chains: Are Eu Serious?
Jamas Hodivala KC, Business Crime & Regulatory Barrister, Matrix Chambers
11:45 am
Session 3
Delegates can choose from the following discussions:
Facial Recognition in a Retail Environment – Best Practice for Retailers, by Retailers
Will Walters, Founder & CEO, FaiceTech
David Pain, Operation & Compliance Director, FaiceTech
David Hughes, Loss Prevention & Security Manager, E.H Booth & Co Ltd
The Hidden Challenge of Fog Security: Managing Dispersed Estates – Lessons From a Brazilian Bank
Matt Gilmartin, Managing Director, Smoke Screen
A Behavioural Science Perspective on Customer Violence
Leonie Nicks, Principal Advisor, Behavioural Insights Team (BIT)
12:15 pm
Networking Break
12:45 pm
Session 4
Delegates can choose from the following discussions:
Safer Spaces for All: Baking the Optimistic Cake
Ian Fox, Safer Spaces
Dawn Dines, CEO, Stamp Out Spiking
AI Aiding Businesses and Policing
Dan Hardy, Chief Executive Officer, Argenbright Security Europe
Creating a Holistic Security Strategy
Andrew Milton, Sales Director for Security Systems at OCS
1:30 pm
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Retail Risk London
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